Your Rights as a Customer

Consider the following components as your basic "rights" as a customer.

Look for a company that educates its personnel.  Experienced personnel with technical training on application of product will produce the best results.

Definition of quality for all products and services they offer.

Knowledgeable sales personnel that provide clear options and benefits of different approaches to repairs.

An easy communication process with client.

A clearly defined customer service process with clients.

A traffic control process that will not interfere with your customers or business.

Proof of adherence to standards.

Look for an established company that has been in business for several years.

Scrutinize the lowest bid very carefully. After all, when it comes to materials and workmanship, ‘you get what you pay for.’

Find out if the company has received national recognition and is active in the industry. You want a company that stays abreast of new techniques and developments.

See if the company provides any value-added client services. Some companies co-sponsor educational conferences for property managers and offer a client course on maintenance. The idea being that the more educated that clients are, the better they can utilize the services.